Modification History
Not Applicable
Unit Descriptor
Unit Descriptor |
This unit involves the skills and knowledge required to assess and confirm customer freight transport requirements, including assessing the goods/stock to be transported, determining the transit needs and any special requirements, confirming requirements with the customer and completing all required documentation. Licensing, legislative, regulatory or certification requirements are applicable to this unit. |
Application of the Unit
Application of the Unit |
Work involves discretion and judgement for self and others in assessing and confirming customer freight transport requirements. It is performed under minimum supervision with general guidance on progress and outcomes of work. A range of opportunities may be used to develop the workplace and to support the development of work systems and innovative strategies to deal with contingencies and to encourage the achievement of the organisation's goals and key performance objectives. Work involves responsibility for the assessing and confirming customer freight transport requirements and the provision of leadership of others either individually or in teams. |
Licensing/Regulatory Information
Refer to Unit Descriptor
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1 Assess goods /stock to be transported |
1.1 Customer service parameters are followed in accordance with workplace procedures 1.2 In consultation with customer key characteristics of the goods/stock to be transported are determined 1.3 Regulatory and/or specific requirements for load shipment are identified 1.4 Specific load handling characteristics/requirements are identified 1.5 Task requirements are matched to workplace capability and operational focus |
2 Determine transit requirements |
2.1 Applicable transportation modes are matched for customers geographic location, load packaging characteristics, quantity of goods to be transported and any special requirements 2.2 Required pick-up and destination point(s) are identified and assessed for safe access and operation 2.3 Specified transit times and routes are identified and agreed with customer 2.4 Transportation mode(s) are determined with customer with regard to load characteristics, transit requirements and cost-effectiveness 2.5 Risk assessment of transport service is undertaken in accordance with workplace policy and procedures |
3 Complete documentation |
3.1 Decisions for proceeding with task are undertaken or referred in accordance with workplace procedures and within scope of authority 3.2 Parameters of service requirements for the workplace and customer are documented 3.3 Quotations for services/specifications are itemised and documented 3.4 Legislative, insurance or specific conditions for load transport are recorded |
Required Skills and Knowledge
REQUIRED KNOWLEDGE AND SKILLS |
This describes the essential knowledge and skills and their level required for this unit. |
Required knowledge : |
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Required skills : |
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
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Context of and specific resources for assessment |
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Method of assessment |
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Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. |
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The workplace environment may involve twenty-four hour operation and may include: |
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Services, products, risks, work systems and requirements may: |
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Operations involve: |
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Consignments may be: |
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Special freight transport requirements may involve: |
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Decision to provide service to customer is: |
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Decisions should reflect: |
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Key characteristics of the goods/stock to be transported may include the: |
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Consultative processes may involve: |
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Communications systems may involve: |
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Depending on the type of organisation concerned and the local terminology used, workplace plans/procedures may include: |
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Information/documentation may include: |
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Applicable regulations and legislation may include: |
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Unit Sector(s)
Not Applicable
Competency Field
Competency Field |
L - Resource Management |